What are the delivery rates?
For all orders over CHF 60, delivery costs are free. Otherwise, the price for standard delivery (between 2 to 4 days) is CHF 7.50. You also have the option of choosing the express delivery option (1 to 2 days) for 9.50 CHF.
How is my delivery made?
We use the delivery services of our partner Planzer. For shipments to Geneva, the packages are transported with electric vehicles. For shipments to the rest of Switzerland, they are transported by train and then transported by electric vehicles as well.
Where can I have it delivered?
We deliver throughout Switzerland! For the rest of the world, it is currently not possible for us to deliver because the shipping costs are very high and the delays are very long.
How long will it take to receive my order?
It all depends on the chosen delivery method! But your order is always prepared and sent very quickly. It usually takes 2 to 4 working days for your order to arrive at your doorstep.
How is my order packaged?
The products in your order will be in an impact resistant cardboard box and will be wrapped with tissue paper. Our packaging is non-polluting, recycled and recyclable. Do not hesitate to reuse the sending cardboard to create storage boxes or tissue paper to wrap future gifts for example!
I still haven't received my order, what should I do?
A little patience, she is surely on the way! However, if the wait is too long, do not hesitate to contact us for more information on the status of your order: firstname.lastname@example.org
My package is damaged, what should I do?
Sorry for this bad surprise ... Your orders are always packaged in the best possible way to ensure product protection, but sometimes carriers are not always so delicate with packages. Send an email To email@example.com explaining the problem and we will find a solution to compensate you.
Something is wrong with my order (missing product, expired product, order different from the expected one, ...), what to do?
Whoops! Our apologies for this incident. The error is human... Send an email To firstname.lastname@example.org explaining the problem and we will find a solution as quickly as possible to compensate you.
Gifts and promo codes
Can I offer a Fit Market gift card?
Great gift idea, someone will be delighted! Because indeed it is quite possible to offer a gift card or even one of our subscriptions. Go to this link: https://www.fitmarket.ch/collections/carte-cadeau to offer this gift by email or directly print it at home. Our gift cards are valid for one year from the date of purchase.
My order is a gift, is it possible not to include an invoice?
We never enclose an invoice with your orders so no worries on this side. However, do not hesitate to specify that your order is a gift in the instructions during your checkout.
How do I use my gift card?
It's very simple, just add the code you received with the card in the same place as for the promo codes at the time of checkout. If the code does not work, check that it is still valid! Our gift cards are valid for 1 year. If the code is still valid and the problem persists, contact us at email@example.com and we will do our best to help you quickly.
How to use my promo code?
It's very simple, just add your code during checkout before proceeding to payment. If the code does not work, check that it is still valid! If so, contact us at firstname.lastname@example.org and we will do our best to help you quickly.
I have several promo codes, but I cannot enter them all at the time of checkout, what should I do?
Unfortunately it is impossible to enter several codes at the same time, the host of our website does not allow us this functionality ...
About Fit Market
What are our values ?
Nature is part of our essence, through it we aim to improve the quality of life of our community. Through our actions, we try to have a neutral or positive impact on the environment. This is also why the origin of the products we offer is very important to us. Indeed, we know that food contains nutrients that promote optimal health. Their origin is therefore a necessary element to guarantee our customers effective supplies.
To know more: Our history
Who is behind Fit Market?
We are entrepreneurs, dreamers and as such we have a goal and we are moving forward to achieve it. We know that just like us, there is a new consumer who is more aware of what they experience, share, and the environment around them.
Where are we located?
Our warehouse is located in Geneva and more precisely in Lancy.
How are the products selected?
We select our products according to 3 criteria. They must be: good for you, gourmet and eco-friendly. We precisely study the components of our products to ensure their positive nutritional intake and we test them all to ensure delicious taste! We also pay particular attention to the origin of the products but also to the values of our suppliers, who mainly come from small to medium-sized companies. We are looking for predominantly local products, with a strong history and an ethical manufacturing process.
I want to suggest a product to add to the Fit Market site, what can I do?
We are always very open to any suggestions for adding new products! Our goal is to make YOU happy. So do not hesitate to send us an email at email@example.com or contact us on Instagram @ fitmarket.ch to offer us your ideas.